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Processing Time

All orders are processed within 1-3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times:

Netherlands: 1-3 business days
Europe: 3-7 business days
International: 5-14 business days

Please note that delivery times are estimates and may vary due to customs procedures, courier delays, or peak periods.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected shipping method.

Free shipping is available on orders over €120,00 within the Netherlands.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.

Customs & Duties

International orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer and are determined by the destination country.

Returns

We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return your item(s) within 14 days of receiving your order.

To be eligible for a return, items must:

Be unworn and unused
Be in their original condition
Include all original tags and packaging
Show no signs of wear, washing, or damage

Non-Returnable Items

We cannot accept returns for:

Items purchased during clearance or final sale events
Products that have been worn, washed, or altered

Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval status of your refund.

If approved, your refund will be processed to your original payment method within 5-10 business days.

Please note that original shipping costs are non-refundable unless the item received was defective or incorrect.

Exchanges

Need a different size or color? Contact us within 14 days of receiving your order and we'll do our best to arrange an exchange, subject to stock availability.

Return Shipping

Customers are responsible for return shipping costs unless:

The wrong item was received
The item arrived damaged
The product is defective

Damaged or Incorrect Orders

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 48 hours and include photos of the issue. We will resolve the matter as quickly as possible.

At Dissolved, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

Information We Collect

When you place an order, subscribe to our newsletter, or contact us, we may collect:

Full name
Email address
Shipping and billing address
Phone number (if provided)
Payment information
Order history
Website usage data through cookies

Payment Security

We do not store your full payment details. Payments are processed securely through trusted third-party payment providers.

Newsletter & Marketing

If you subscribe to our newsletter, we may send updates about new collections, promotions, and exclusive offers.

You can unsubscribe at any time by clicking the unsubscribe link in any email.

1. Payment

All payments must be completed at the time of purchase using the available payment methods offered on our website.

Transactions are processed through secure third-party payment providers.

2. Shipping

Delivery times are estimates and may vary. Dissolved is not responsible for delays caused by shipping carriers, customs procedures, weather conditions, or other circumstances beyond our control.

Please review our Shipping Policy for additional details.

3. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Customers may be entitled to statutory rights under applicable consumer protection laws in their country of residence.

4. Intellectual Property

All content on this website, including but not limited to:

Logos
Designs
Artwork
Photographs
Product descriptions
Graphics
Website content

is the property of Dissolved and may not be copied, reproduced, distributed, or used without prior written permission.

5. Limitation of Liability

To the fullest extent permitted by law, Dissolved shall not be liable for:

Indirect damages
Consequential damages
Loss of profits
Loss of data
Delays or interruptions in service

Our total liability shall never exceed the amount paid for the products purchased.

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